Improve customer experience in medicine delivery

For an e-commerce medicine marketplace

The Outcome

We stepped in to transform cold chain asset health management, enhance supplier quality control, and improve kitchen SOP compliance to ensure better food safety.

Our solutions

Real-time sensing
  • Tag360 MX sensor (temperature, shock, light) installed in every medicine delivery bag
  • Tag360 1X sensor (temperature) installed in every freezer and chiller in warehouse
  • Tag360 PROX probe sensor used to do quality checks of every incoming supplier batch
  • TagHub FX installed in medicine storage warehouses
  • Taglink mobile app installed on delivery staff phone to send sensor data real-time
Insight and foresight
  • Real-time temperature visibility of every order
  • Complete traceability of SKU environment from inward, storage and customer delivery
  • Root cause of temperature excursions in storage and delivery
AI-driven actions
  • Pre-conditioning alerts for temperature excursion risk of every order
  • Real-time recommendations to delivery staff phone in case of midway temperature excursion risk due to bag open or mishandling
Key benefits
  • 20% improvement in Net Promoter Score for cold chain orders
  • 40% improvement in temperature compliance across the cold chain
  • Complete digital record of every SKU’s temperature environment across the entire supply chain
  • Significant improvement in SOP compliance by warehouse and delivery staff

People also viewed: