Reduce appliance damage and improve operational efficiency
For an e-commerce retailer
The Outcome
We helped the client create a lane-specific damage reduction plan based on shock profiles across first, middle and last mile for heavy appliance shipments
Our solutions

Real-time sensing
- Tag360 1X sensor (shock) placed on select categories of appliances
- TagHub GO gateway sent along with the shipments
- TagHub FX installed in warehouses and hubs for dispatch and arrival handshakes

Insight and foresight
- Shock baselines of loading/unloading/transit for the SKU-lane combination
- Identification of “above-average” shock points across lane-legs
- Correlation with actual damage
- Operational efficiency KPIs benchmarking across facilities

AI-driven actions
- Design of experiment and hypothesis testing for specific actions (Ex. Packaging)
Key benefits
- Expected 30% reduction in product damage based on Packaging and SOP improvements
- Expected 20% improvement supply chain efficiency due to changes in dispatch and receiving workflows based on insights around dock-dwell time, loading time and unloading time across facilities