Reduce product damage claims from dealers
For a large automotive manufacturer
The Outcome
We designed experiments to determine root cause of finished vehicles damage during loading at plant, in-transit and unloading at dealers.
Our solutions
Real-time sensing
- Tag360 1X (shock) sensor mounted on each finished vehicle
- TagHub GO for real-time shipment monitoring
- Taglink mobile app for data transfer at destination, as needed
Insight and foresight
- Supply chain shock profile across legs
- Shock baselines for loading, in-transit and unloading
- Correlation of ‘above-average’ shock with actual damage
AI-driven actions
- Packaging experiments to determine best results
Key benefits
- Change in packaging to maximize shock absorption
- Performance review of truckers with above average speed, hard turns and shock
- Multiple process fixes, example – standardization of clamp tightening to secure vehicles in trucks
- Reduction in dealer claims by 15%
